Return Policy
At PikoPick, your satisfaction matters — but let’s keep things fair for both sides.
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
📦 Order Cancellation
You can cancel your order for a full refund before it has been shipped.
Once your order has been shipped, it cannot be canceled, and return policies will apply instead.
🔁 Returns & Eligibility
To be eligible for a return:
- Item must be unused, unworn, and in original packaging
- Must include tags and proof of purchase
🚚 Return Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees (if any) are non-refundable
- If the item has already been shipped, the initial shipping cost will be deducted from your refund
👉 Translation: we don’t profit from returns, but we don’t cover shipping either.
📬 Return Process
To start a return, contact us at pikopick.official@outlook.com
If your return is approved, we’ll send instructions on how to return your package.
⚠️ Items sent back without approval will not be accepted.
⚠️ Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect:
- Contact us within 48 hours of delivery
- Include photos for faster resolution
👉 In these cases, we’ll cover the cost and make it right.
🔄 Exchanges
We do not offer direct exchanges.
The fastest way:
- Return your item
- Place a new order
💸 Refunds
Once we receive and inspect your return:
- Approved refunds will be issued to your original payment method
- Processing time may vary depending on your bank
🚫 Non-Returnable Situations
- Used or damaged items (not due to our fault)
- Returns requested after 30 days